A. Registration

• Registration is on first-come-first-served basis, subject to availability.

• Registration is only confirmed upon full payment of fees.  Where skillsfuture credit has been successfully apllied to offset part of the course fee, registration will only be confirmed upon the full payment of the balance fee after deducting the skillsfuture credit.

• Confirmation of registration will be sent via email.

B. Non-attendance or Withdrawals

• Whether course booking status is Expression of Interest (EOI) or Confirmed, withdrawal from the course is permitted only after Pioneer has received the participant’s prior written notice at least 2 weeks before the course starts.  75% of the course fee will be refunded.

• Whether course booking status is Expression of Interest (EOI) or Confirmed, withdrawal less than 2 weeks before the course starts is strictly not permitted.

• Whether course booking status is Expression of Interest (EOI) or Confirmed, postponement  less than 2 weeks before the course starts is strictly not permitted.  At the sole discretion of Pioneer where there is a valid reason such as a medical issue, permission to postpone the course is granted.  We will try and place you in a later course run subject to the following:

          (a)  availability of seats and commencement of class; and

          (b)  no further request for postponement will be entertained.   

• For participants who are unable to attend, he/she is allowed to request for make-up lesson(s), subject to seat availability and with a maximum of 4 make-up requests.

C. Deferment / Cancellation by Pioneer

• Pioneer reserves the right to defer course schedule for 2-4 weeks or any reasonable period in the event if the course cannot commence due to insufficient registered participants.  Options will be given to registered participants to switch class or continue to remain in the same registered batch.  However, after the first deferment, a full refund option will be provided if the course is still unable to start.

• Pioneer reserves the right to cancel a class; change the venue of the class; replace the course facilitator; combine one class with another class; split a larger class into smaller classes; limit enrolments; refuse any enrolments and expel or reject any participant who misbehaves or fails to conduct himself/herself in a proper manner.

• In the event of cancellation by the Pioneer, every effort will be made to inform participants & full refund will be given.

D. Certificate of Attendance

• Only participants who have completed at least 75% of attendance will be issued with a certificate of completion that will enable participant to register for the RES Exam.

E. Prohibition on Recording

• Audio and/or video recordings of the training session are strictly prohibited.

F. Copyright

• All course materials including electronic online revisions provided remain always the intellectual property of Pioneer unless otherwise stated. 

• No part shall be reproduced without permission in any form.

G. Others

• Pioneer will not be liable for any mishap or injury to any participants or any loss or damage incurred by the participants during the course

• Participants should be attired appropriately and in accordance with the dress code as laid down by the course provider/course facilitator.

• Revision sessions if any are provided together with the training dates you have enrolle

Updated on 30.05.2019